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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up menu will show up. It contains comprehensive info about all the actions that you can carry out on the given page. Each pop-up window appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide selection of how-to video clips describing how to use our Control Panel. They're intended for those of you who would like to see how things are getting done rather than just reading articles. In this way, anyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you searching for, examine our comprehensive Frequently Asked Questions section, which includes questions asked by actual individuals and provides real solutions. We regulary "revamp" our Frequently Asked Questions section with new questions & answers in order to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can get in touch with our fantastic team of tech support engineers available 24x7 and ready to help you with any issue. Each support ticket you send will be responded to within 60 minutes (the average support ticket response time is about 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 290365

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com